How to Be a Good Public Healthcare Worker

How To Be A Good Public Healthcare Worker
How to Be a Good Public Healthcare Worker

Public healthcare professionals are at the forefront of promoting and safeguarding the well-being of communities, tirelessly working to ensure access to quality healthcare services for everyone.

Being a good public healthcare worker is not just about possessing the necessary technical skills, but it also involves embodying a set of qualities and values that go beyond the job description. If you want to be successful in your job as a public health worker, here’s what you need to do:

1. Stay Updated With Knowledge and Best Practices

Public healthcare is a rapidly evolving field, with new research findings, treatment modalities, and practices emerging. For this reason, healthcare workers must stay updated with the latest knowledge and advancements so they can provide evidence-based care to patients and adapt their practice.

To stay updated, you should engage in continuous learning activities such as attending conferences, participating in professional development programs, and staying informed through reputable sources of information. Pursuing advanced degrees, such as an online MPH (Master in Public Health) degree, can also provide a thorough understanding of public health principles and equip you with the necessary skills to address emerging healthcare challenges. An online MPH program offers the flexibility to enhance your knowledge while balancing work and other commitments, allowing you to expand your expertise and contribute to improving public health outcomes.

Continuous learning enables healthcare workers to keep up with changes in guidelines and protocols, ensuring they provide the most up-to-date and effective interventions.

2. Develop Empathy and Compassion

Developing empathy and compassion is fundamental for public healthcare workers to provide exceptional patient care. Empathy involves understanding patients’ problems by being able to put yourself in their position. Compassion, on the other hand, is the concern and care your nurture as a result of your empathy.

To develop empathy and compassion, healthcare workers should listen to patients, show concern in verbal and non-verbal communication, and validate their feelings. By taking the time to understand patients’ perspectives, fears, and needs, you can create a safe and supportive environment that nurtures trust. This, in turn, enhances the patient-care provider relationship, improves patient satisfaction, and ultimately leads to better health outcomes.

3. Improve Excellent Communication Skills

Communication is an important skill for public healthcare workers as it forms the basis of effective interactions with stakeholders while working in public health. Excellent communication skills involve both speaking and listening. Public healthcare workers should be able to convey information clearly, using language that patients can understand. They should avoid medical jargon and instead use plain language to explain medical conditions, treatment plans, and potential risks or benefits.

Moreover, listening attentively to patients is equally important. By actively listening, healthcare workers can gain insights into patients’ concerns, values, and preferences. It helps in tailoring the care provided to meet individual needs. Effective communication also ensures patients are well-informed about their health conditions, actively involved in decision-making, and more likely to adhere to treatment plans.

4. Develop Cultural Competence

Cultural competence is the ability to understand and appreciate the values, beliefs, and practices of people from different cultural backgrounds. Culturally competent healthcare workers respect and value diversity. They recognize that different cultures have different approaches to health and healing and try to learn about various cultures and adapt their communication and care accordingly. By understanding these differences, you can avoid offending people, provide culturally sensitive care, and build trust.

5. Prioritize Professionalism and Ethics

Professionalism and ethics are integral to being a good public healthcare worker. These qualities shape how you interact with patients, colleagues, and the broader healthcare team.

Professionalism encompasses traits such as accountability, integrity, and reliability. It involves adhering to professional codes of conduct, maintaining confidentiality, and respecting patients’ privacy. Healthcare workers should demonstrate punctuality, maintain professional boundaries, and treat all patients with respect and dignity.

Ethics, on the other hand, guide decision-making. You should make decisions that are in the patient’s best interest while considering ethical principles such as autonomy, beneficence, non-maleficence, and justice. Ethical dilemmas may arise in various situations, and you should be able to navigate these dilemmas while upholding ethical standards.

6. Practice Self-care and Be Resilient

Self-care involves taking time to recharge and engage in activities that promote well-being. This may include exercise, hobbies, spending time with loved ones, or seeking support from colleagues or mentors. By prioritizing self-care, you can prevent burnout, maintain physical and mental well-being, and ensure you can continue performing your duties.

Resilience is the ability to bounce back from challenges and adversity. It involves developing coping mechanisms, seeking support when needed, and maintaining a positive mindset. Resilient healthcare workers are better equipped to navigate stressful situations, adapt to changes, and provide effective care even in challenging circumstances. Being resilient contributes to overall well-being and ensures the sustainability of their commitment to public health.

7. Harness the Power of Data

In today’s digital age, data is crucial in decision-making and improving the outcomes of public health initiatives. Therefore, you must harness the power of data to enhance your practice. It involves understanding how to collect, analyze, and interpret relevant data to drive evidence-based care and informed decision-making.

You can access comprehensive patient information by utilizing electronic health records (EHRs), enabling them to make well-informed diagnoses and treatment plans. Analyzing data trends can help identify patterns and potential risk factors, allowing for early intervention and preventive measures. Additionally, leveraging data can contribute to public health surveillance efforts, enabling the identification of emerging health trends and the implementation of targeted interventions.


Being a good public healthcare worker requires a combination of skills, qualities, and a genuine commitment to improving the health and well-being of individuals and communities. By developing empathy, cultivating excellent communication, and fostering cultural competence, you can provide patient-centered care that acknowledges the unique needs of each individual. Staying updated with medical knowledge, prioritizing professionalism and ethics, and collaborating effectively as part of a team contribute to delivering comprehensive healthcare services. By embodying these qualities and principles, you can make a lasting and positive impact as a public healthcare worker, ensuring the well-being of those you serve.